Welcome! This page has basic information that will help you orientate yourself to our services before your first appointment.
We are located within 55 Whitehorse Road, Balwyn You can park beneath the clinic via Pretoria Street and take the left into the alley way (sign pointing to Clock Medical parking). Parking is under cover and there is lift to the ground floor from the car park. There is also parking on Whitehorse Road and side streets subject to time restrictions. Please note at certain times there is a clearway on Whitehorse Road.
If you are travelling by public transport the 109 tram line runs along Whitehorse Road, with a stop right outside the clinic. In addition, we are located 400 meters from Burke Road tram line 72.
Please bring any referrals you have been provided to the first appointment, however you do not need a referral to attend. If you do not have a referral (called a Mental Health Care Plan) you will not be able to claim the Medicare Rebate.
You can receive a referral from your doctor by booking a long appointment. We recommend taking our details to them and asking for a Mental Health Care Plan.
Referrals should be made out to:
Katherine Bonaldi -or-Dr Rebecca Kam -or- Dr Zac Elizabeth Buchanan -or- Dr Ben Buchanan
Phone: 9039 2177 Fax: 9039 2178
55 Whitehorse Road, Balwyn, VIC 3103
Cancelled and Missed Appointments
Sometimes there are good reasons for cancelling appointments. However, unlike brief medical appointments, it is impracticable to fill a psychology appointment that run for 50 minutes. We commit to providing you with regular scheduled appointments and we request that you commit to any appointment you make.
Where you provide less than two business days notice to cancel or change an appointment, or where you fail to attend an appointment, you may be charged the fee for that appointment time. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.
Fees & Payment
A standard 50 minute consultation will usually have an out of pocket expense of $80.50 if you have a GP referral (Mental Health Care Plan). The standard consultation fee is $200 and you will receive a Medicare Rebate of $124.50.
If you do not have a referral private health insurance may cover some of the fee.
We look forward to seeing you for your appointment. If, in the meantime you have any questions, please contact Reception on (03) 9039 2177.