Cancellation Policy

Sometimes there are good reasons for cancelling appointments.  However, unlike brief medical appointments, it is impracticable to fill a psychology appointment that run for 50 minutes.

Where you provide less than two business days notice to cancel or change an appointment, or where you fail to attend an appointment, you will be charged a fee for that appointment time.

Fees are payable on the phone at time of cancellation

Time Fee
Cancels two days before appointment


Cancels the day before appointment


Cancels on the day of appointment


Does not attend appointment $100

Our cancellation policy is based on the same rationale as the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you, if you do not use it, then it is unlikely at short notice it can be used by anyone else.  We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.

A late cancelled appointment is a loss to three people:

  1. The client who is delaying their therapy progress
  2. Another client who has been sitting on the waiting list to see the psychologist urgently
  3. The psychologist who spent the morning preparing for the session

Please, therefore, make sure you attend your appointments!